A clearer starting point.

No. New customers must buy Test Access on this website first. Activate your account, then purchase Annual Access only inside the Stage1Files desktop application.

After activating Test Access, sign in to the Stage1Files desktop application with the same account. Open Extend Subscription, select Annual Access and check the purchase details before paying. Do not create another account or buy another Test Access code for the upgrade.

No. Test Access is paid access and the required first purchase for new customers. The current price, access period and daily allowance are shown on the Pricing page.

Stage1Files is available for Windows and iOS for professional workshops. It generates Stage 1 calibration automatically for eligible ECU and TCU files using platform-specific logic.

Search the control-unit family in the coverage directory. A family listing is not confirmation of every hardware/software combination. Check the exact original file in the application or ask Support before committing to a job.

Yes. Engine and transmission control-unit families are listed separately. The TCU list is combined coverage; it does not assign every transmission family to an individual vehicle brand.

The software is designed to generate Stage 1 results in seconds for eligible files. Identification, file transfer, validation and vehicle programming are separate parts of the workshop process.

€50 gives 7 days of access with 1 automatic file per day, software updates during active access and in-app support.

€500 gives 365 days of access with 5 automatic files per day, software updates during active access and in-app support. Purchase Annual Access inside the application after activating Test Access. It is not available from website checkout. Additional daily capacity is optional.

The daily allowance refreshes at 00:00 on the service’s schedule. The published policy does not specify a timezone. Check the allowance shown in your account before planning a time-sensitive job.

Additional daily token packs raise the daily limit for the remaining active annual membership period. They are additional daily capacity, not a one-off pool of files. Contact Support for the current pack options and price.

Updates and expanding platform coverage are included during active access. The published update schedule is monthly. Check the application for the actual update available to your account; a scheduled update is not a promise of a particular new family.

One membership supports up to 2 devices: 2 Windows PCs or 1 Windows PC and 1 iPhone. Sign in with the same Stage1Files account on both devices. Contact Support before replacing a registered device or making major hardware changes.

Yes. Download Stage1Files for iOS from the App Store. The Download page has a direct App Store button and a QR code you can scan with your iPhone camera. Use your existing Stage1Files account; 1 PC and 1 iPhone use the 2-device allowance.

Virtualized Windows environments are not supported. The application may close when remote desktop software such as TeamViewer or AnyDesk is detected. These restrictions apply to the Windows application. Use a registered physical Windows PC.

First buy Test Access on this website and retrieve your registration code from the purchase email. Complete registration with the code, download and install Stage1Files, then sign in on your Windows PC or iPhone with the same account. Annual Access is purchased later inside the application.

Continued automated processing requires active access. Annual members can renew in “Extend Subscription” in the application. Keep independent copies of your originals and completed files.

When a new customer registers with your referral code, the referring account receives a 30-day subscription extension. The referral field is optional. Contact Support if an eligible referral has not appeared.

Use the Support section in Stage1Files for account or calibration questions. The AllChip team also provides website contact by WhatsApp and email. Do not send passwords, registration codes or customer files through social media.

Stage1Files is available on Windows and iOS, with online registration, licensing, payment and support services. The available public documentation does not establish an entirely offline processing or file-retention guarantee. Ask Support about requirements for sensitive work.

Stop the automated workflow and contact Support with the ECU/TCU family, software identification and reading method. Do not substitute a file from another vehicle or assume that a similar family name proves compatibility.