WhatsApp support
Ask about access, a registration code, annual membership or a compatibility question.
+90 555 898 15 68Open WhatsAppOpens WhatsApp or WhatsApp Web.Stage1Files support centre
Let’s get you
back to work.
From your first registration code to a file question, reach the AllChip team through the channel that works for you.
Direct contact
Talk to the people behind Stage1Files.
Email support
Send your order reference, account email and a clear description. Add an error screenshot if useful.
allchiptuningfiles@gmail.comWrite an emailOpens your email application. You can also copy the address.In-app technical support
Open Stage1Files, sign in and select Support for help with a file, processing or your account.
Stage1Files → Support
Download Stage1FilesCannot sign in? Contact us on WhatsApp or by email.Find your next step
What do you need help with?
Purchase & registration
Buy Test Access first, receive your registration code and activate your Stage1Files account.
Open purchase & registrationMissing registration code
Check your purchase email and spam folder. If the code is missing, have your order reference ready.
Find your registration codeDownloads & updates
Download the Windows installer or get the iOS app from the App Store using the button or QR code.
Download & update guidanceECU & TCU compatibility
Search the directory, then confirm the exact original file and software identification.
Search supported unitsAccount & device changes
Use one membership on 2 Windows PCs or 1 PC + 1 iPhone. Ask Support before replacing a registered device.
Account & licence helpAnnual access & daily files
Start with Test Access on the website. Purchase or renew Annual Access only inside the desktop application.
See in-app upgrade stepsA useful first message
Help us understand
the issue faster.
Include the details that match your question. You do not need every item for every request.
Account or purchase
Your account email, order reference and what you expected to happen.
Software issue
Your installed Stage1Files version, Windows or iOS version, error text and the steps that caused it.
File compatibility
The ECU or TCU family, hardware and software identifiers, and reading method.
Keep passwords, payment card details and registration codes out of general messages. Use the authenticated support workflow for customer files.
I paid, but my registration code has not arrived.
Check the email address used at checkout and your spam folder. If the code is still missing, contact Support with your order reference and purchase email. If payment status is unclear, ask the team before paying again.
Do I need a registration code to create an account?
Yes. Use the code from your purchase email on the account registration form. If you already have a Stage1Files account, sign in to the desktop application instead of creating another account.
I cannot sign in or I am replacing a device.
Contact Support with your account email and the exact message shown in the application. Your membership supports 2 Windows PCs or 1 PC + 1 iPhone. Ask the team before replacing a registered device. Never send your password.
My download or update will not start. What should I send?
Tell us your installed version, Windows or iOS version and whether the issue happens on the website, in the App Store or in the application. Include the visible error and the time it happened. The official download page is linked above.
How do I buy or renew annual access?
First buy Test Access on this website and activate your account. Then sign in to Stage1Files and open Extend Subscription to purchase Annual Access. Annual purchases and renewals are made inside the desktop application, not through this website. Contact Support if you need help finding that option.