Stage1Files

Support / The AllChip team

Let’s get you moving.

Help with your account, a purchase or your next file. Choose a support channel below, or find the next step for a common issue.

WhatsApp

Ask about registration, access plans, a hardware change or compatibility before you buy.

Chat on WhatsApp

+90 555 898 15 68

In-app support

For a specific file or technical issue, sign in to Stage1Files and open Support. Create a ticket and follow replies in the application.

What to include

Cannot sign in? Use WhatsApp or email.

Find your next step

A little help, right here.

Create an account online

Buy a registration code, retrieve it from your purchase email and complete the website registration form. You do not need a hardware ID to register online.

Create account

Your first desktop sign-in

Download Stage1Files onto the Windows PC you want to use. Sign in with the same email and password you registered online. That first successful sign-in links your licence to the PC.

Download Stage1Files

Payment or missing code

Check the inbox and spam folder of the email used at checkout. If your code is missing, contact us with the purchase email and Stripe order reference. Check the payment status before paying again.

Ask about an order

Changing your computer

Once linked, your licence belongs to one PC. If you see a hardware mismatch or need a transfer after a hardware change, contact Support with your account email and a description of the change.

Read about your licence

For a useful first reply

Help us see what happened.

  • Account or registration: your account email, the exact error message and whether it appeared on the website or in the application.
  • Purchase: the checkout email, order reference and approximate payment date.
  • Software: the installed version, Windows version, steps to reproduce the issue and a screenshot of the error.
  • File compatibility: vehicle, ECU/TCU family, software identification and reading tool/method. Attach original files through the in-app support ticket when needed.

Never include your password, full card details or registration code in a support message. Remove unrelated customer information from screenshots.

Check the ECU & TCU directory

Account questions

Before you contact us.

I registered on the website. Do I register again in the app?

No. Sign in to Stage1Files with the same email and password. Your first successful desktop sign-in links the account to that PC. Keep using that computer for your licence.

Can I still register directly in the desktop application?

Yes. Open Register in Stage1Files, enter your code and account details, and complete registration as usual. The application supplies your computer’s hardware ID automatically.

I forgot my password or cannot sign in.

Use Reset Password on the Stage1Files sign-in screen and follow the email instructions. For a hardware mismatch or an unresolved error, contact us with your account email and the exact message.

The page timed out after I submitted registration.

Try signing in to Stage1Files with the email and password you submitted before creating another account. If you cannot sign in, contact us so we can check the registration and code.

How do I get annual access or more daily files?

Existing members can use Extend Subscription in Stage1Files for annual access. Contact the team for first-time annual access or questions about additional daily capacity. Compare the access plans.