WhatsApp support
Ask about access, a registration code, annual membership or a compatibility question.
+90 555 898 15 68Open WhatsAppOpens WhatsApp or WhatsApp Web.Stage1Files support centre
Let’s get you
back to work.
From your first registration code to a file question, reach the AllChip team through the channel that works for you.
Direct contact
Talk to the people behind Stage1Files.
Email support
Send your order reference, account email and a clear description. Add an error screenshot if useful.
allchiptuningfiles@gmail.comWrite an emailOpens your email application. You can also copy the address.In-app technical support
Open Stage1Files, sign in and select Support for help with a file, processing or your account.
Stage1Files → Support
Download Stage1FilesCannot sign in? Contact us on WhatsApp or by email.Find your next step
What do you need help with?
Purchase & registration
Choose access, get a registration code and create your Stage1Files account.
Open purchase & registrationMissing registration code
Check your purchase email and spam folder. If the code is missing, have your order reference ready.
Find your registration codeDownloads & updates
Get the official Windows download and follow the installation or update instructions.
Download & update guidanceECU & TCU compatibility
Search the directory, then confirm the exact original file and software identification.
Search supported unitsAccount & computer changes
Get help with sign-in or ask the team before moving your licence to a different computer.
Account & licence helpAnnual access & daily files
See current plans, daily allowances and the route to annual access or renewal.
Compare access plansA useful first message
Help us understand
the issue faster.
Include the details that match your question. You do not need every item for every request.
Account or purchase
Your account email, order reference and what you expected to happen.
Software issue
Your installed Stage1Files version, Windows version, error text and the steps that caused it.
File compatibility
The ECU or TCU family, hardware and software identifiers, and reading method.
Keep passwords, payment card details and registration codes out of general messages. Use the authenticated support workflow for customer files.
I paid, but my registration code has not arrived.
Check the email address used at checkout and your spam folder. If the code is still missing, contact Support with your order reference and purchase email. If payment status is unclear, ask the team before paying again.
Do I need a registration code to create an account?
Yes. Use the code from your purchase email on the account registration form. If you already have a Stage1Files account, sign in to the desktop application instead of creating another account.
I cannot sign in or I am changing my computer.
Contact Support with your account email and the exact message shown in the application. For a computer change, ask the team about your licence before transferring. Never send your password.
My download or update will not start. What should I send?
Tell us your installed version, Windows version and whether the issue happens on the website or in the application. Include the visible error and the time it happened. The official download page is linked above.
How do I buy or renew annual access?
For your first annual purchase, contact Support to arrange the correct access. Existing customers can use Extend Subscription in the desktop application and check the selected plan before paying.